Connect&GO - Attraction Ticket Sale System - 02.01.2026 - SIGNED
Open official source ↗ · Source page 22
P1 (Critical): Issue is affecting a critical business function and needs immediate attention. This
issue
is
affecting
the
core
operation
of
our
clients
and
there
is
no
workaround.
P2 (High): The issue is impacting a significant number of users or has a high potential to escalate
into
a
critical
issue.
This issue negatively affects the tenant's operations but does not result in financial loss or block
the
core
business
of
their
park.
P3 (Moderate): The issue is affecting a limited number of users and is not a high priority. This
does
not
affect
the
core
operations
of
their
park.
P4 (Low): This is the lowest level of priority and indicates that the issue is a minor inconvenience
and
can
be
addressed
when
resources
are
available.
Exceptions : This SLA does not apply in the event of a system-wide outage or other extraordinary circumstances
beyond
our
control.
In
such
cases,
our
support
team
will
provide
updates
on
the
status
of
the
issue
and
an
estimated
resolution
time
as
soon
as
possible.
Our
support
team
is
available
24/7
in
those
circumstances
and
reachable
on
the
support
phone
line.
This SLA may be subject to change however Connect&GO will notify clients with notice before any
changes
are
made.
Any
changes
made
will
not
adversely
impact
daily
business
operations.
The
most
current
version
of
the
SLA
will
be
available
on
our
support
website.
3 Connect&GO Partnership Agreement (Rev Sept 2023)
C&G INITIALS CLIENT INITIALS