Connect&GO - Attraction Ticket Sale System - 02.01.2026 - SIGNED

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Subscription  Period.  Any  work  done  by  Connect&GO  for  the  integration  of  the  
Platform
 
with
 
the
 
Client’s
 
other
 
systems
 
following
 
an
 
update,
 
upgrade,
 
and
 
any
 
new
 
Software
 
module
 
shall
 
be
 
accounted
 
for
 
under
 
the
 
provisions
 
of
 
subparagraph
 
2.4.2.
  2.3.3  Online  Software  –  Availability .  Subject  to  the  terms  and  conditions  set  out  in  Schedule  B, Connect&GO  shall  manage  the  technological  infrastructure  aimed  towards  hosting  and  making  the  Online  Software  available  to  the  Client  24  hours  
a
 
day,
 
7
 
days
 
a
 
week,
 
with
 
minimal
 
downtime
 
and
 
shall
 
use
 
commercially
 reasonable  efforts  to  reach  the  Availability  Target  set  out  under  Schedule  B. The  Client  acknowledges  and  accepts  that  the  Availability  Target  only  applies  to  
Online
 
Software,
 
and
 
not
 
to
 
Hardware.
  2.4  Additional  Services.   2.4.1  Provision .  As  applicable,  Connect&GO  undertakes  to  provide  the  Additional  
Services
 
described
 
in
 
a
 
Purchase
 
Agreement
 
in
 
a
 
diligent
 
and
 
professional
 
manner
 
and
 
in
 
accordance
 
with
 
the
 
provisions
 
of
 
this
 
Agreement.
  2.4.2  Change  Request .  Any  change  request  related  to  the  Additional  Services  
described
 
in
 
a
 
Purchase
 
Agreement
 
shall
 
be
 
set
 
out
 
in
 
writing
 
and
 
provided
 
to
 
the
 
other
 
party.
 
Promptly
 
following
 
the
 
communication
 
of
 
the
 
change
 
request,
 
the
 
parties
 
shall
 
discuss
 
the
 
effects
 
of
 
the
 
required
 
changes
 
and
 
Connect&GO
 
shall
 
prepare
 
and
 
provide
 
the
 
Client
 
with
 
a
 
proposal
 
including
 
estimated
 
costs,
 
Schedule,
 
and
 
deliverable
 
implications,
 
related
 
to
 
any
 
change
 
request.
 
The
 
Connect&GO
 
proposal
 
shall
 
not
 
be
 
binding
 
on
 
the
 
parties
 
until
 
it
 
has
 
been
 
signed
 
by
 
the
 
Client
.
 
The
 
accepted
 
proposal
 
shall
 
be
 
deemed
 
to
 
form
 
part
 
of
 
the
 
respective
 
Purchase
 
Agreement
 
to
 
which
 
it
 
relates.
  2.5  Technical  Support.  Connect&GO  shall  provide  technical  support  services  relating  to  the  
Platform
 
by
 
e-mail,
 
telephone,
 
and
 
online
 
meetings,
 
in
 
accordance
 
with
 
the
 
response
 
and
 resolution  time  targets  described  under  Schedule  B. Support  tickets  may  be  initiated  as  indicated  under  Schedule  B, as  well  as  by  any  other  method  adopted  by  Connect&GO  from  time  to  time.   2.6  Data  Security,  Protection  of  Privacy  and  Personal  Information.  Connect&GO  
undertakes
 
to
 
maintain
 
administrative,
 
physical,
 
and
 
technical
 
protective
 
measures
 
to
 
protect
 
the
 
confidentiality
 
and
 
integrity
 
of
 
Client-Data
 
and
 
shall
 
treat
 
Personal
 
Information
 in  accordance  with  the  provisions  of  Schedule  C.  2.7  Responsibilities  of  the  Client.   2.7.1  Authorized  Use;  Restrictions .  The  Client  shall  not  authorize  access  to  or  use  
of
 
the
 
Platform
 
to
 
any
 
person
 
that
 
is
 
not
 
an
 
Authorized
 
User.
 
The
 
Client
 
is
 
responsible
 
for
 
compliance
 
with
 
the
 
provisions
 
of
 
the
 
Agreement
 
by
 
its
 
Authorized
 
Users
 
and
 
for
 
requiring
 
Authorized
 
Users
 
to
 
maintain
 
the
 
confidentiality
 
of
 
access
 
credentials.
 
The
 
Client
 
agrees
 
not
 
to,
 
directly
 
or
 
indirectly
 
(through
 
a
 
third
 
party
 
or
 
otherwise):
  i)  grant  licences  or  sub-licences,  sell,  resell,  rent,  transfer,  assign,  
distribute,
 
resell
 
on
 
a
 
timeshare
 
basis,
 
or
 
otherwise
 
commercially
 
exploit
 
the
 
Platform
 
in
 
a
 
manner
 
contrary
 
to
 
the
 
use
 
authorized
 
under
 
the
 
terms
 
of
 
the
 
Agreement;
  ii)  make  the  Platform  accessible  to  third  parties  other  than  Authorized  Users