Smyrna GA_Sensus SaaS and Spectrum Lease Agreement_2026-01-22

SHA-256 0e973b4947dd10348341a4d36810a939afa08e7cafa4ec62eff2fa2e5dd3c5d8 · Captured source extract

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d. Install database software Upgrades and Patches.
e. Perform routine database maintenance and cleanup of database to improve capacity and performance, such as
rebuilding indexes, updating indexes, consistency checks, run SQL query/agent jobs, etc.
vii. Incident and Problem Management. Sensus will:
a. Proactively monitor managed systems (24x7x365) for key events and thresholds to detect and identify incidents.
b. Respond to incidents and problems that may occur to the Application(s).
c. Maintain policies and procedures for responding to incidents and performing root cause analysis for ongoing problems.
d. Correlate incidents and problems where applicable.
e. Sensus personnel will use the self-service portal to document and track incidents.
f. In the event that Sensus personnel is unable to resolve an issue, the issue will be escalated to the appropriate Subject
Matter Expert (SME).
g. Maintain responsibility for managing incident and problems through resolution (which may include workarounds) and will
coordinate with Customer’s personnel and/or any required third-party vendor to resolve the issue.
h. Provide telephone support consistent with Exhibit B, Technical Support in the case of undetected events.
viii. Security Management. Sensus will:
a. Monitor the physical and cyber security of the server and Application(s) 24x7x365 to ensure system is secure,
consistence with NIST security standards.
b. Perform intrusion prevention and detection of the data center network and firewalls and monitor logs and alerts.
c. Conduct periodic penetration testing of the network and data center facilities.
d. Conduct monthly vulnerability scanning by both internal staff and external vendors.
e. Perform anti-virus and Malware patch management on systems.
f. Install updates to virus protection software and related files (including virus signature files and similar files) on all
servers from the update being generally available from the anti-virus software provider.
g. Respond to threats found on the system and work to eliminate any virus or malware found.
h. Adhere to and submit certification to NERC/CIP Cyber Security standards.
i. Monitors industry regulations/standards regarding security – NERC, FERC, NIST, OpenSG, etc. through the Sensus
security team.
j. Provide secure web portal access (SSL) to the Application(s).
ix. Backup and Disaster Recovery Management. Sensus will:
a. Perform daily backups of data providing one (1) year of history for auditing and restoration purposes.
b. Back-up and store data (on tapes or other storage media as appropriate) off-site to provide protection against disasters
and to meet file recovery needs.
c. Conduct incremental and full back-ups to capture data, and changes to data, on the Application(s).
d. Replicate the Application(s) environments to a geographically separated data center location to provide a full disaster
recovery environment for the Application production system.
e. Generate a report following each and any disaster measuring performance against the disaster recovery plan and
identification of problem areas and plans for resolution.
f. Maintain a disaster recovery plan. In the event of a disaster, Sensus shall provide the services in accordance with the
disaster recovery plan.
g. In the case of a disaster and loss of access to or use of the Application, Sensus would use commercially reasonable
efforts per the Recovery Time Objectives (“RTO”) and Recovery Point Objectives (RPO) specified herein to restore
operations at the same location or at a backup location within forty-eight (48) hours.
h. The Application shall have a “RTO” of forty-eight (48) hours.
i. The RPO shall be a full recovery of the Application(s), with an RPO of one (1) hour, using no more than a twenty-four
(24) hour old backup. All meter-related data shall be pushed from each Base Station/TGB restoring the database to
real-time minus external interfaced systems from the day prior.
j. Data from external interfaced systems shall be recreated within a forty-eight (48) hour period with the assistance of
Customer personnel and staff, as needed.
E. Customer Responsibilities:
i. Coordinate and schedule any changes submitted by Sensus to the system in accordance with standard configuration and
change management procedures.
ii. Participate in all required configuration and change management procedures.
iii. Customer will log incidents related to the managed Application with Sensus personnel via email, web portal ticket entry, or
phone call.
iv. Responsible for periodic processing of accounts or readings (i.e., billing files) for Customer’s billing system for billing or other
analysis purposes.
v. Responsible for any field labor to troubleshoot any SmartPoint modules or smart meters in the field in populations that have
been previously deployed and accepted.
vi. First response labor to troubleshoot FlexNet Base Station, R100s, Remote Transceivers or other field network equipment.
vii. Responsible for local area network security, configuration, management, and support.
viii. Identify and research problems with meter reads and meter read performance.
ix. Create and manage user accounts and periodically change and update account credentials with strong passwords in
accordance with security best practices.
x. Customize application configurations.
xi. Support application users.
xii. Investigate application operational issues (e.g., meter reads, reports, alarms, etc.).
xiii. Respond to alarms and notifications.
xiv. Perform firmware upgrades over-the-air, or delegate and monitor field personnel for on-site upgrades.