E-911 COMMUNICATIONS
Function
The Emergency 911 Public Safety Communications Center conveys information from those in need of
assistance to those who provide that assistance as quickly and accurately as possible. The
Communications Center dispatches Fire, Police and Emergency Medical assistance, provides pre-arrival
emergency medical dispatch (EMD) instructions, and is responsible for the distribution of after-hours
requests for other City services such as Public Works, Sanitation and the Water Department, for the City
of Smyrna and Powder Springs.
The Center also monitors the weather and activates the Emergency Weather Warning System. In
addition, the Communications Center also monitors the Georgia Crime Information Center (GCIC) 24
hours a day responding to all requests for information and entering stolen items and wanted suspects
into the GCIC system, as well as maintaining all records and files for this system and the warrants for the
for the City of Smyrna and Powder Springs, Hiram Courts.
Major Goals & Objectives
• Relay emergency information as effectively and efficiently as possible to improve the quality of
life for our citizens and visitors.
• Actively support the Police and Fire Departments in accomplishing their goals & objectives.
• Maintain a high level of training for our dispatchers and supervisors and to improve the services
we provide to our employees and the citizens of the Cities of Smyrna and Powder Springs.
Performance Measures
• Track the number of 911 calls processed
• Track the number of Administrative calls processed
• Total number of Police and Fire calls dispatched
• Monitor the quality of emergency pre-arrival instructions given
• Mean time until calls are answered
• Hours of training per communications officer
• % of emergency calls answered within 10 seconds
• % of Priority 1 calls dispatched within 2 minutes 30 seconds
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