WATER ADMINISTRATION
Function
The Water Administration department is responsible for the billing and collection of water, sewer and
sanitation monthly charges. The customer service staff is responsible for more than 15,000 active
accounts.
Office staff manages billing, collections, applications for new accounts, completion of work orders for
connection and disconnection of service and for meter repair and meter reading checks. Receiving
phone calls, handling customer complaints and data entry work are also included in their daily tasks.
The meter services staff in this division is responsible for meter reading, meter repairs, connection of
new service, disconnection of existing service, meter checks, meter testing and water checks.
Presently, active delinquent account collections are handled monthly. Inactive collections are part of an
on-going procedure provided by City ordinance.
Major Goals & Objectives
• Continue the current program of meter repair and replacement as needed to ensure accurate
billings and increase revenues.
• Seamlessly incorporate new water boundary service areas into current operations as new
properties are annexed into the City.
• Continue research for new programs that will generate additional revenue assisting with cost
containment.
• Continue to provide clean, safe drinking water that meets or exceeds federal and state quality
standards.
Performance Measures
• Locate and identify any water meters not currently recognized in our system
• Track and repair water leaks to lower unaccounted water volume
• Continue residential meter dial replacement program to upgrade equipment
• Lower the monthly ratio of water purchased to water sold to less than fifteen percent
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