INFORMATION TECHNOLOGY
Function
Division 15350 funds the administrative and operational functions of the Information Technology
Department of the City of Smyrna. The Information Technology Director, Assistant Information
Technology Director, System Administrator, Network Engineer, GIS Manager, GIS Technician, Web
Administrator and the Systems Support Specialist positions are budgeted here. This division is
responsible for all work related to the support of the City’s computer systems and network
infrastructure, cybersecurity, phones, surveillance cameras, access controls, website and certain A/V
systems. Some of the responsibilities assigned include:
• Network infrastructure/network design, implementation and management, including the traffic
control network
• Computer desktop hardware and software installation, training and support
• Maintain the servers, and virtual server environment
• Manage the backup of critical systems, virus protection and Internet firewalls
• New system implementation, software and hardware consultation for major system such as
ERP, Public Safety, Video Cameras or Time Keeping
• Manage all the major software systems in use by the City
• Support the ATS traffic control system and Security Camera Systems
• Manage system and data security, virus scanners, two factor authentication, SSL VPN
• Manage the City’s communications including Internet, VPN, cell phones, analog phones, VoIP
telephone system, and VoIP call recording system.
• Provides GIS information/analysis to both internal and external customers and manage the
City’s GIS data.
• Council chamber audio/video systems, streaming of meetings
• Video storage for security, police car and body cameras
• User support via training and helpdesk
• Maintain the City Website and Intranet
There is considerable overlap within the department which functions as a team to accomplish the
department’s goals. With cross-training, members of the department can assist each other when the
workload and needs demand.
• The Director is responsible for developing and implementing a strategic technology plan for the
City’s information technology and managing the staff of the department.
• The Assistant IT Director monitors and manages the technical infrastructure, including the traffic
control system network and servers.
• The System Administrator monitors and maintains the City’s major software systems with
primary responsibility for the Munis ERP system.
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