• The Systems Support Specialist provides front line support and implementation as well as server
monitoring and maintenance.
• The Network Engineer is responsible for monitoring and maintaining the computer network and
servers.
• The GIS Coordinator supports the City’s GIS systems, providing coordination between the
various departments and in some cases outside entities.
• The GIS Analyst supports the GIS needs of the Public Works department and is assigned to their
needs.
• The Web Administrator maintains the City website and intranets from a technical and functional
aspect and insures that both the City’s needs and the Public needs are being met.
Major Goals & Objectives
• Monitor the health of the City’s computers and network
• Insure cybersecurity of all City owned IT assets
• Maintain the City’s website and intranet
• Support the city-wide VoIP and analog telephone systems
• Provide system administration and support of the Munis system
• Maintain viable system backups and disaster recovery strategies
• Support the ArcGIS Online web-based GIS portal
• Support the use of ArcGIS Online and Open Data (GIS data sharing)
• Manage the IT security systems which include firewalls, network access control, physical access
control
• Support the traffic control system and security camera system networks
• Provide user training
• Provide cyber security awareness training and testing to all employees using IT systems
• Manage the IT infrastructure life cycle, hardware replacement
• Support mobile public safety access and devices (phones, cellular connections, MDT)
Performance Measures
• Time to initial response to help desk ticket
• Time to resolution to help desk ticket
• Uptime for network
• Uptime for email
• Uptime for Munis
• Uptime for Internet
275