PARKS FACILITIES
Function
The Facilities Division of the Parks and Recreation Department is responsible for proper building
maintenance, event planning, reservations, and private rentals. The division is comprised of a manager
that performs administrative duties that supports the overall mission of the department to include but
not limited to staff management, budget administration, goals and objectives, and assuring all facilities
are clean and safe for use.
The Facility Event Coordinators (2) are responsible for proper building maintenance as well as pre-event
consultation, event planning, reservations and post-event follow up for all rentals at the Community
Center, Brawner Hall, the Taylor-Brawner House, the Reed House and the Taylor-Brawner Park. The
coordinators maintain effective relationships with clients, vendors and the business community from
pre-event consultation to post-event follow up. This position reviews business strategies, policies, fees
& charges, and makes recommendations for continued rental growth and customer satisfaction. Each
position manages a staff of approximately 6 attendants to ensure proper building maintenance, event
services and customer satisfaction. A web-based facility reservation software program is used for
scheduling the previously mentioned facilities.
The coordinator markets and advertises the various rental options via printed media, social media and
online sites as well as attending civic and business association meetings, Cobb Travel & Tourism, Georgia
Meeting Professionals International, and like opportunities which is vital to increase awareness and use
of the historic venues.
Major Goals & Objectives
• Continue to expand brand awareness for Smyrna’s facility rental spaces by attending business
and organizational events, exhibiting at trade shows, hosting community events, advertising in
appropriate magazines/periodicals/online, partnering with suitable businesses, etc.
• Establish a maintenance plan for daily and weekly tasks to ensure the facility is clean and ready
for patrons & activities.
• Reserve assigned facilities and aid in the planning and execution of events.
Performance Measures
• Continue to increase rentals of Smyrna’s historic venues as well as the community center.
Establish and implement a special event showcase program that promotes the available facilities
while providing recommended vendors to support private rentals.
• Develop a checklist to document daily and weekly tasks performed to ensure cleanliness as well
as amenities in good working order.
• Maintain a high level of customer satisfaction based on data from client surveys.
• Conduct post-event follow up to ensure a high level of customer satisfaction.
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