FY 2026 Budget Book

Open official source ↗ · Source page 265

SHA-256 923bdbf782e93070a906e9a912a1ed5576c786527f441b60c118458f7e82ed36 · Captured source extract

• The Network and Server Engineer is responsible for monitoring and maintaining the network 
and server infrastructure. 
• The IT Support Specialist provides front line IT support and deployment of computers to city 
staff. 
• The Web Administrator maintains the City’s website and intranets from a technical and 
functional aspect, while ensuring that both the City and the public needs are being met. 
Major Goals & Objectives 
• Monitor the health of the City’s computers and network 
• Harden and maintain the cybersecurity of all City owned IT assets 
• Maintain the City’s website and intranet 
• Support the city-wide VoIP and analog telephone systems 
• Provide system administration and support of the City’s ERP and Public Safety Systems. 
• Maintain viable system backups and disaster recovery strategies 
• Manage the IT security systems which include firewalls, network access control, physical access 
control 
• Support the traffic control system and security camera system networks 
• Provide user training 
• Provide cyber security awareness training and testing to all employees using IT systems 
• Manage the IT infrastructure life cycle, hardware replacement 
• Support mobile public safety access and devices (phones, cellular connections, MDT) 
Performance Measures 
• Time to initial response to help desk ticket 
• Time to resolution to help desk ticket 
• Uptime for network 
Number of Resolved IT Tickets by Fiscal Year 
• FY 2020: 3040 
• FY 2021: 3300 
• FY 2022: 3433 
• FY 2023: 3160 
• FY 2024: 3031 
265