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• The Network and Server Engineer is responsible for monitoring and maintaining the network
and server infrastructure.
• The IT Support Specialist provides front line IT support and deployment of computers to city
staff.
• The Web Administrator maintains the City’s website and intranets from a technical and
functional aspect, while ensuring that both the City and the public needs are being met.
Major Goals & Objectives
• Monitor the health of the City’s computers and network
• Harden and maintain the cybersecurity of all City owned IT assets
• Maintain the City’s website and intranet
• Support the city-wide VoIP and analog telephone systems
• Provide system administration and support of the City’s ERP and Public Safety Systems.
• Maintain viable system backups and disaster recovery strategies
• Manage the IT security systems which include firewalls, network access control, physical access
control
• Support the traffic control system and security camera system networks
• Provide user training
• Provide cyber security awareness training and testing to all employees using IT systems
• Manage the IT infrastructure life cycle, hardware replacement
• Support mobile public safety access and devices (phones, cellular connections, MDT)
Performance Measures
• Time to initial response to help desk ticket
• Time to resolution to help desk ticket
• Uptime for network
Number of Resolved IT Tickets by Fiscal Year
• FY 2020: 3040
• FY 2021: 3300
• FY 2022: 3433
• FY 2023: 3160
• FY 2024: 3031
265
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